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Accela Insights

Better government through civic engagement
Scott Connors has worked for the City of Pittsfield, MA for more than 14 years. Currently, he is the Project Manager for the City’s IT department and was responsible for helping redesign the municipality’s website. He has previously served as a dispatch supervisor and 911 operator for the City.

Why We Chose Accela Citizen Relationship Management

Guest Blog from City of Pittsfield, Massachusetts Our citizen reporting application wasn’t meeting our needs—it was outdated and cumbersome, and we needed a better tool. I spoke with my Business Development Executive, Ken Cutroneo, about what Accela could provide, and never imagined the possibilities! We were looking for a more robust, digital communications system that would simplify how residents submit requests, receive updates and access city information, and we wanted it to be easy and a time-saver for our staff to use as well. We found our answer in the Accela Citizen Relationship Management (CRM) solution. Implementation a breeze Once I started the process of building our requests, departments, users and workflows into the system, it became evident I could get to a very granular level. Our process was simple at first—take everything in the old system and ask departments if they wanted anything changed in the Accela one. Next came build......
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