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Watch It Work: See Civic Tech Solutions in Action — Sales Pitch Not Included

Watch It Work: See Civic Tech Solutions in Action — Sales Pitch Not Included
Thanks to the Internet, it’s a DIY world. Searches for how-to videos have skyrocketed 70% in the last year. Whether you want to learn how to build a retaining wall or setup a home theater with stadium seating and surround sound, your first thought isn’t to reach out to a salesperson — you go online instead to learn from people who have been there, done that. That’s why we’ve created the Watch it Work webinars, a new series of 25-minute live demos that showcase our civic solutions in action in a quick and to-the-point format. No pushy sales presentation. No salesperson at all. An expert will demo for you how our tools can help you address common challenges in just 25 minutes (plus 5 minutes for questions). Each demo will walk attendees through a real-world scenario and how it can be addressed through technology. Upcoming topics including work orders, citizen relationship managemen......
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Civicist Guest Blog: What CitiStat Staffers Should Know about Open Data

Civicist Guest Blog: What CitiStat Staffers Should Know about Open Data
The below is a reprint of my guest post on the Civicist blog earlier this year. You can find the original post here. One of the realities of being a chief data officer is that your day is often filled with meetings where you are the least popular person in the room. Working with government agencies to release data — particularly if agencies are new to the open data process, or if the data in question has not been released before — can be challenging. Releasing open data can invite scrutiny of agency operations from the public and the media. Agencies may view releasing open data as falling outside of their core mission, particularly if their plate is already full and there is little or no funding to support the work that needs to be done to make data available. Working with agencies to release data can be a lonely job. Bu......
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Behind the Scenes: Aaron Williams in Customer Success

Behind the Scenes: Aaron Williams in Customer Success
How long have you been with Accela? I’ve been with the company for about five years now. I started in Professional Services as a technical consultant, handling all of the technical things during an implementation such as data conversion, port development, scripting development, interfaces and configurations. I spent the first two and a half years on the enterprise license deployment of the New York City project. I literally got rid of my apartment in Salt Lake City, Utah, and was traveling basically 100% of the time. I actually met my wife, who worked for Accenture, on that project the last year I was there. The Customer Success organization was created near the very end of the NYC project. I was ready for my next challenge, so I applied for the position. The Customer Success team was created to help our customers get the most out of their technology investment. Instead of h......
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fr
Great article! I had the opportunity to work with Aaron briefly on a few occasions and he is definitely the forward-thinking kind ... Read More
Monday, 28 September 2015 14:40
fr
Great article there !
Wednesday, 07 October 2015 03:05
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And the Award Goes to… Government Superstars at Accela Engage 2015!

And the Award Goes to… Government Superstars at Accela Engage 2015!
It was a whirlwind week at Accela Engage in Los Angeles last month, with over 800 customers, partners, developers, thought leaders and Accela staff coming together for inspirational keynotes, presentations, sharing of best practices, networking, over 60 sessions to choose from and hands-on training. After a productive first day, during which we announced the 2015 Accela Civic App Challenge winners, we rolled out the red carpet for our customers at Paramount Studios. We held our Customer Appreciation Dinner in the New York Streets Backlot, bringing a little of my hometown to LA (go, Mets!). I was honored to join Maury this year to announce our annual customer award winners — agencies that are using technology to improve efficiencies and enhance collaboration both within agencies and with their citizens. And what better place to hand out awards than surrounded by a little Hollywood glamour? We were also delighted to have Julia Burrows with the G......
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Startup in a Day: Have You Accepted the Challenge?

Startup in a Day: Have You Accepted the Challenge?
Earlier this week, we hosted a webinar on the national Startup in a Day initiative. The White House is working with the National League of Cities, and has challenged governments across the country to reduce the new business licensing and permitting process to less than a day. As of last week, 71 cities and Native American reservations have taken up the challenge. I was joined by Clarence Anthony, Executive Director of the National League of Cities and former mayor of South Bay, Florida, and Peter Koht, who previously focused on small business support with the Economic Development Department in Santa Cruz, California, which inspired him to cofound OpenCounter. We’ve teamed up with OpenCounter to offer a solution that meets the needs of this national call to arms by making it easier for cities of all sizes to support new businesses. In fact, the City of Palo Alto launched OpenCounter’s business registration ser......
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Accela Engage Is Next Week!

Accela Engage Is Next Week!
It’s hard to believe Accela Engage 2015 is almost here! Many of us here at Accela have been working hard for months to make sure this is a great event. From planning the presentations, sessions and training to the event logistics and fun activities (like Paramount Studios Monday night for our Customer Appreciation Dinner!), the office has been a whirlwind of activity. To lighten things up a bit, we recently had a “guess how many pins are in a jar” contest, and the winner is the woman whose team is responsible for much of the design work you’ll see at Engage – be sure to tell her what an amazing job they did when you see her in LA! I’d also like to give a huge shout-out to master event planner Candice Nepomuceno, who is the wizard behind the curtain for this year’s conference. Our multi-talented Creative Director Karla Wong finds time to both ......
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