Sales Inquiries
 

Contact Us
(800) 995-8696

 


 

Accela Insights

Better government through civic engagement

The Mobile Citizen: Reach Them Where They Are (Part 1 of 4)

The Mobile Citizen: Reach Them Where They Are (Part 1 of 4)
There's a shift happening in how we get information, use services and communicate with others. It's a mobile shift. Forrester, a leading market research firm, calls it the "mobile mind shift" and describes it as an "expectation that I can get what I want in my immediate context and moments of need." As companies like Uber and Amazon continue to leverage mobile technology to reach customers during these specific "mobile moments," it's not as easy for government to engage their "mobile" citizens. Why? Because, unlike businesses, governments can't target their customers with a service tailored to a specific need. Government must serve everyone by delivering a multitude of services as efficiently and cost-effectively as possible. At Accela, we believe that governments, regardless of size, should have the best tools to meet their residents where they are, when they need it. With the Accela Civic Platform, citizens are able to use their......
Continue reading
7959 Hits
0 Comments

10 Years Later: Helping New Orleans Get Back on Its Feet after Hurricane Katrina

10 Years Later: Helping New Orleans Get Back on Its Feet after Hurricane Katrina
It’s hard to believe it’s been just over 10 years since Hurricane Katrina hit, displacing more than a million people throughout the Gulf Coast region. Roughly 80 percent of the City of New Orleans was flooded, with 70 percent of all occupied housing units damaged during the hurricane and flooding that followed. Parts of the City remained underwater for eight days until repairs to the levee system made it possible for water to start being pumped out. I was living in Atlanta at the time and heard about the unprecedented devastation on the news. Little did I know that years later I would move across the country and join a company that was instrumental in the City of New Orleans’ efforts to get back on its feet and rebuild. Coincidentally, about a year before Hurricane Katrina, the City’s Department of Safety and Permits implemented Accela Land Management to automate its building permit ......
Continue reading
7665 Hits
0 Comments

Why Civic Platform 8.0 Matters

Why Civic Platform 8.0 Matters
Over the weekend, Accela released Civic Platform 8.0. For many of our employees, partners and customers, these releases are an annual or biannual event that produce a litany of new FAQs and release notes on the platform’s newest features. After many years of releasing product, it’s easy to see how these events become yet another “ho-hum” release listing off the “new stuff” added during the past cycle. However, this is not an ordinary release by any measure. Not only is it the most significant release in Accela’s history, but Civic Platform 8.0 is the most dramatic release in the government technology sector, ever. And I realize that is making a bold statement! So what’s the big deal? Why does the release matter? A little more than two years ago, Accela closed its first round of institutional funding. Our desire to raise outside money was centered on our belief that we had the right stuff......
Continue reading
8071 Hits
0 Comments

Watch It Work: See Civic Tech Solutions in Action — Sales Pitch Not Included

Watch It Work: See Civic Tech Solutions in Action — Sales Pitch Not Included
Thanks to the Internet, it’s a DIY world. Searches for how-to videos have skyrocketed 70% in the last year. Whether you want to learn how to build a retaining wall or setup a home theater with stadium seating and surround sound, your first thought isn’t to reach out to a salesperson — you go online instead to learn from people who have been there, done that. That’s why we’ve created the Watch it Work webinars, a new series of 25-minute live demos that showcase our civic solutions in action in a quick and to-the-point format. No pushy sales presentation. No salesperson at all. An expert will demo for you how our tools can help you address common challenges in just 25 minutes (plus 5 minutes for questions). Each demo will walk attendees through a real-world scenario and how it can be addressed through technology. Upcoming topics including work orders, citizen relationship managemen......
Continue reading
7096 Hits
0 Comments

Civicist Guest Blog: What CitiStat Staffers Should Know about Open Data

Civicist Guest Blog: What CitiStat Staffers Should Know about Open Data
The below is a reprint of my guest post on the Civicist blog earlier this year. You can find the original post here. One of the realities of being a chief data officer is that your day is often filled with meetings where you are the least popular person in the room. Working with government agencies to release data — particularly if agencies are new to the open data process, or if the data in question has not been released before — can be challenging. Releasing open data can invite scrutiny of agency operations from the public and the media. Agencies may view releasing open data as falling outside of their core mission, particularly if their plate is already full and there is little or no funding to support the work that needs to be done to make data available. Working with agencies to release data can be a lonely job. Bu......
Continue reading
7829 Hits
0 Comments

Behind the Scenes: Aaron Williams in Customer Success

Behind the Scenes: Aaron Williams in Customer Success
How long have you been with Accela? I’ve been with the company for about five years now. I started in Professional Services as a technical consultant, handling all of the technical things during an implementation such as data conversion, port development, scripting development, interfaces and configurations. I spent the first two and a half years on the enterprise license deployment of the New York City project. I literally got rid of my apartment in Salt Lake City, Utah, and was traveling basically 100% of the time. I actually met my wife, who worked for Accenture, on that project the last year I was there. The Customer Success organization was created near the very end of the NYC project. I was ready for my next challenge, so I applied for the position. The Customer Success team was created to help our customers get the most out of their technology investment. Instead of h......
Recent Comments
fr
Great article! I had the opportunity to work with Aaron briefly on a few occasions and he is definitely the forward-thinking kind ... Read More
Monday, 28 September 2015 14:40
fr
Great article there !
Wednesday, 07 October 2015 03:05
Continue reading
7596 Hits
2 Comments