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Better government through civic engagement

Using Accela To Meet Department Needs And Save Money

Guest Blog from City of Pittsfield, Massachusetts Recently our Building Maintenance Department informed us of the upcoming license renewal for their internal work order system for the City of Pittsfield. This system was used to report a building issue to the Building Maintenance department, and also housed all of their preventive maintenance calls. Upon further investigation, we learned the cost for renewing the license and bringing the application up to date would be a staggering $42,000. Accela to the rescue A search was conducted to find a less expensive suitable replacement. During the search process, I realized we had a product in our arsenal which could do the job. I approached the Director of Building Maintenance and told him I was pretty sure I could adapt the Accela Citizen Relationship Management (CRM) solution to fit his department’s needs. I met with his staff and examined their request submission, workflow and preventative m......
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The Mobile Citizen: Reach Them Where They Are (Part 1 of 4)

The Mobile Citizen: Reach Them Where They Are (Part 1 of 4)
There's a shift happening in how we get information, use services and communicate with others. It's a mobile shift. Forrester, a leading market research firm, calls it the "mobile mind shift" and describes it as an "expectation that I can get what I want in my immediate context and moments of need." As companies like Uber and Amazon continue to leverage mobile technology to reach customers during these specific "mobile moments," it's not as easy for government to engage their "mobile" citizens. Why? Because, unlike businesses, governments can't target their customers with a service tailored to a specific need. Government must serve everyone by delivering a multitude of services as efficiently and cost-effectively as possible. At Accela, we believe that governments, regardless of size, should have the best tools to meet their residents where they are, when they need it. With the Accela Civic Platform, citizens are able to use their......
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Announcing the Governing Institute’s 2015 Citizen Engagement Awards: Start Nominating Today

Announcing the Governing Institute’s 2015 Citizen Engagement Awards: Start Nominating Today

As the leading platform provider for government, Accela is always looking for innovative approaches to improving access to information and to citizen engagement. That’s why we’re so excited to announce the 2015 Citizen Engagement Awards with the Governing Institute. We’ve collaborated to develop this program to recognize the agencies and champions creating more accessible, transparent and citizen-centric communities.

The awards program is open to any state and local government agency, with the following categories: City/County Government, State Government, and Leadership/Innovator. The Leadership/Innovator category is open to any elected official, government employee, civic organization or nonprofit agency supporting citizen engagement through innovative technology solutions.

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Using Social Media for an Open Government: 7 Tips to Get You Started

Using Social Media for an Open Government: 7 Tips to Get You Started

Social media can be a powerful tool for the government to listen to their citizens and for citizens to interact with their local government. It is a force to help build relationships, drive engagement and enhance agency reputations.

Government agencies are using social media more and more to interact with citizens and local businesses in their community.

Here are 7 tips to help get your agency started on social media:

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Improving Citizen Trust in Local Government [Free Issue Brief]

Improving Citizen Trust in Local Government [Free Issue Brief]

Local governments strive to engage citizens in the legislative process to build trust and better communities. Local meetings are a great place for citizens to have their voices heard and understand how to get more involved in their city.

With busy schedules or poor timing, citizens are not always able to attend local town hall or legislative meetings in person, making it difficult to stay informed. Getting access to the information discussed is also a lengthy and difficult process for both citizens and government officials, involving costly, labor-intensive work to share minutes and other documents.

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Accela Launches Citizen’s View: A New Way to Discover What’s Happening in the Streets

Accela Launches Citizen’s View: A New Way to Discover What’s Happening in the Streets

Picture this: you get in your car to go about your day. Maybe you’re going to run some errands or heading to work, but the street is blocked and it’s a familiar sight—road construction.

If you’re like me, you want to pull your hair out. Then, when you calm down you think to yourself: Wouldn’t it be nice to know what’s happening in the streets before leaving the house?

Enter our new Accela Right of Way Management solution: Citizen’s View. With Citizen’s View your agency can launch a responsive, configurable website that shows road construction, traffic impacts and community events on a map, calendar, timeline and more to engage and inform citizens.

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