The pandemic may have presented one of the greatest challenges ever faced by local government, but it accelerated the digitalization of services. With citizens…
As the leading platform provider for government, Accela is always looking for innovative approaches to improving access to information and to citizen engagement. That’s…
There’s a shift happening in how we get information, use services and communicate with others. It’s a mobile shift. Forrester, a leading market research…
In the city offices of Tacoma, Washington, hearing the community is all about “hearing the customer.” Speed, accessibility, efficiency, transparency, convenience, these hallmarks of…
Philly’s service request platform and civic engagement strategy show how cities can use mobile apps to build community Cities searching for a next-level strategy…
When Abraham Lincoln spoke the phrase, “government of the people, by the people, for the people,” he envisioned a government that existed to better serve…