Building Communities
Growing Business
Protecting Citizens
Agency Type
Civic Innovators Podcast
One Big Question. One Clear Answer.
Available on:
Civic Innovators | S1:EP08
The Cleveland ERA: A Playbook for Transparent, Customer‑First Permitting
On this episode of Civic Innovators, we spotlight how Kimberly Roy Wilson and Sally Martin O'Toole are transforming Cleveland's permitting process by leveraging Accela's cloud platform, electronic plan review, and real-time data dashboards. They share how Cleveland is tackling the complexity of processing nearly $2 billion in construction permits a year, eliminating paper-based workflows across 16 departments, and using KPI dashboards to drive daily accountability, all in service of Mayor Justin Bibb's vision of a city that moves at the speed of business.
| Ep | Title | Time | Play |
|---|---|---|---|
| E08 |
The Cleveland ERA: A Playbook for Transparent, Customer‑First Permitting
|
19:41 |
|
| E07 |
When Disaster Strikes: How Butte County Uses Accela to Rebuild and Recover
|
09:58 |
|
| E06 |
From 50 Days to 6.5: The Develop 901 Story of Modernizing Development Services
|
15:17 |
|
| E05 |
From 90 Days to Next-Level Service: Citrus County's Customer-Centric Permitting Transformation
|
16:09 |
|
| E04 |
Governance in Action: How San Diego’s IT-Business Partnership Drives Civic Success
|
20:25 |
|
| E03 |
Rewriting the Rules: Inside Merced County’s Permitting Overhaul
|
33:13 |
|
| E02 |
Building Efficiency: How Tampa & Lennar Homes Cut Plan Review Times by 30%
|
24:29 |
|
| E01 |
Unified for Impact: How Clark County Modernized Government Services at Scale
|
25:54 |
|
Where Civic Challenges Meet Bold Solutions
Civic Innovators is Accela’s bold new podcast series spotlighting real-world government transformation, all through the lens of a single high-impact question. We explore how one courageous decision or innovative shift helped public agencies solve major challenges, improve operations, or better serve their communities.
Each episode features
- A powerful question that drives the conversation – focused on real outcomes, not just process
- A candid conversation between Accela CEO, Noam Reininger, e.Republic Chief Innovation Officer, Joe Morris, and a guest government innovator
- Firsthand stories from state and local government leaders and IT innovators
- Tangible insights and takeaways to inspire action in your own agency
One question. One episode.
One real transformation.
Explore real government change on the Civic Innovators Podcast – a fresh take on civic innovation, created for and by public sector professionals.
With
Noam ReiningerChief Executive Officer, Accela
Joe MorrisChief Innovation Officer, e.Republic
Be Our Guest
Are you leading change in your agency?Want to share your story on Civic Innovators?