“$250,000 annual cost savings by discontinuing legacy software and maintenance due to efficiencies Accela provides.”
— Glenna Campana, Building and Development Services Department, Manatee County, FL
“With Accela we are experiencing a 70% increase in demolition contracts awarded monthly.”
— Tom Vanover, Building Commisioner, City of Cleveland, OH
“We now have the ability to deploy and assess damage within 24 hours of a natural event using Accela code enforcement.”
— Claire Jubb, Community Devlopment Director, Charlotte County, FL
“Able to keep up with 178% increase in demand for building inspections.”
— Debbie Brannan, Area Manager of Technology and Innovation, Cabarrus County, NC
“We were able to preform more than double the number of inspections with fewer full time employees.”
— Debbie Brannan, Area Manager of Technology and Innovation, Cabarrus County, NC
“Accela is helping eliminate errors on plans and land development applications that are turned in.”
— John Barnott, Director of Building Development Services, Manatee County, FL
“Going paperless has helped to save every employee eight hours a week from just the physical stamping of plans.”
— Tracey Gutheim, Operations Manager for Development Services, Pima County, AZ
“Having a developer praise a building department is unusual. Project owners from Babcock Ranch have been extremely happy with Charlotte County.”
— Claire Jubb, Community Devlopment Director, Charlotte County, FL
“Accela helped reduce plan issuance turnaround times. They have gone from 20 days to 3-5 days.”
— Tracey Gutheim, Operations Manager for Development Services, Pima County, AZ
“Plan reviews for single-family homes have gone from 7 to 3 days since more than one reviewer can look at the same record simultaniously.”
— Glenna Campana, Building and Development Services Department, Manatee County, FL
“Accela reduced office foot traffic by 30%-40%.”
— Claire Jubb, Community Devlopment Director, Charlotte County, FL
“Reduced permit turnaround times for single family homes from 15 to 20 days to 5 to 10 days.”
— Claire Jubb, Community Devlopment Director, Charlotte County, FL
“Saved 30 hours a month in processing over-the-counter permits. Now permits applied for, reviewed, and issued the same day.”
— Jennifer Ward, Innovation Team, Tacoma, WA
“Saved 44 hours a month by offering ePermits. Permits that require no review and can be obtained 24/7 - previously unavailable without Accela.”
— Jennifer Ward, Innovation Team, Tacoma, WA
“Accela streamlined processes to attract and facilitate a new community of 19,000 single family homes.”
— Claire Jubb, Community Devlopment Director, Charlotte County, FL
“The cost for waiting on a customer face-to-face is roughly five times what it costs to interact with customers via Accela’s technology.”
— John Barnott, Director of Building Development Services, Manatee County, FL
“The county is now accepting more than 80% of permits online, resulting in lower wait times.”
— Glenna Campana, Building and Development Services Department, Manatee County, FL
“With Accela, customers now have an arrival window with a buffer of 45 minutes on either side of the expected start time, reducing inspector expected time of arrival (ETAs) by 62.5%.”
— Tracey Gutheim, Operations Manager for Development Services, Pima County, AZ
