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Accela Spring Release 2022 Delivers Product Enhancements to Improve Usability and Propel Modernization

Accela enhances search capabilities, advances intuitive and useful interface design, and further develops Accela’s pre-built Civic Applications. 

San Ramon, Calif. (April 7, 2022) — Accela, the trusted provider of cloud solutions for government, announced today the availability of its Spring 2022 Release, which includes significant updates to Accela Mobile, Accela Citizen Access, Accela Civic Platform, Accela Civic Applications and more. These product enhancements increase usability, empower agencies to build solutions faster, and help agencies to maximize their investment in Accela’s platform and solutions for the benefit of their communities.

“Governments recognize there is an immediate need to deliver better online experiences for residents,” said Troy Coggiola, chief product officer at Accela. “Modern tech solutions are specifically designed to bring these essential services online – ultimately, increasing resident engagement and creating new efficiencies. The new enhancements in our Spring Release 2022 keep these goals at the center to ensure governments have a platform that maximizes ROI and delivers the best outcomes possible to their communities.”  

State and local government agencies spent an estimated $118.7 billion for IT expenditures in 2021, with agencies turning to modern tech solutions to increase their agility, resiliency and engagement with residents. Now more than ever, governments need a flexible and powerful platform that can streamline workflows, accelerate their digital transformation, and deliver the “consumer-like” experience residents have come to expect. 

This Spring Release improves usability with search enhancements, allows agencies to more easily pull high quality insights, ensures intuitive and useful interface design, and advances the capabilities of Accela’s pre-built Civic Applications. These enhancements empower agencies to modernize critical government services more quickly and intuitively. 

Accela’s 22.1 version features significant Civic Platform updates, including:

• Enhanced staff global search with a consolidated and convenient “Everything Card,” displaying transaction records, documents, locations, license professionals, assets, contacts and parcels, as well as both active and inactive records.
• A new capability to access, view, and download the past seven days of EMSE scripting logs, helping validate scripts, manage scripting functions, and diagnose potential issues more easily.  
• Personalized background screens or images during login to various environments so users always know clearly which environment they are working in.
• Deeper integration with CSG Forte payment gateway, allowing EMV terminals to be used at point-of-sale for processing multiple record payments in a single credit card transaction and enabling trust account deposits.  

The Spring Release also introduces new capabilities across Accela’s Civic Applications focused on improving analytics and citizen engagement. Civic Applications standard integrations now include both a new CERS adapter for environmental health agencies who are running CUPA programs in California, and pre-built CSG Forte and PayPal integrations now packaged with Accela’s Civic Applications.

Accela also unveiled notable enhancements to Accela Mobile, Accela Citizen Access, and GIS offerings, including:

• The highly anticipated Multiple APO feature now available in Accela Citizen Access allows residents to add multiple addresses, parcels, and owners on a single application, streamlining the work required by agency staff and improving residents’ search capabilities. 
• Agencies can now access greater support for Esri federated login and ArcGIS server, as well as a new ability to choose a vector tile base map or combine raster and vector base maps.
• Product updates in Accela Mobile to increase personalization of checklists to bolster productivity, include personalized field worker information, and support for devices that support running Android apps on Windows 11 OS for greater hardware options. 

Accela is trusted by 80 percent of the United States’ largest cities and benefits more than 275 million residents and businesses worldwide. With global government spending on software predicted to exceed $161 billion this year, government technology growth is continuing to accelerate. Accela closed the 2021 fiscal year with double-digit growth in annual revenue and a net customer retention rate of 109 percent. To learn more about Accela’s solutions, please visit https://www.accela.com/solutions/. 

About Accela

Accela provides a unified suite of cloud solutions trusted by governments across the globe to accelerate their digital transformation, deliver vital services, and build stronger communities. More than 275 million citizens worldwide benefit from Accela’s government software solutions. The company offers agile, purpose-built solutions and the power of a platform that provides users with a consumer-like experience, shares data across departments, and ensures world-class security.

With Accela, government agencies experience rapid and effective digital transformation. Accela’s government software meets agencies wherever they are on their modernization journey, while also helping them prepare for whatever comes next. The company is a 2021 Microsoft US Partner Award winner for its innovative SaaS solutions to help governments respond to the COVID-19 pandemic and was named as one of the Largest East Bay Tech Employers by San Francisco Business Times. Accela is headquartered in San Ramon, California, with offices around the world. For more information, visit www.accela.com.