Transform complex regulations into a user-friendly experience with OpenCounter, the intuitive front door to Accela’s powerful workflow engine.
Navigating regulations shouldn’t feel like navigating a maze. With OpenCounter, now part of Accela, municipalities can offer residents, businesses, and event organizers a seamless way to understand and complete the permitting and licensing process. OpenCounter’s dynamic Permit Guides provide a clear, customized path through complex zoning rules, permit selection, and more — all while helping staff focus on higher-value tasks.
OpenCounter translates your municipality’s intricate rules and fees into easy-to-use Permit Guides that simplify the process for everyone. Whether it’s a business owner applying for a permit or a resident navigating zoning regulations, our guides are tailored to their specific project needs.
OpenCounter reduces repetitive inquiries and false starts by offering the public clear, personalized guidance upfront. This allows your staff to spend less time answering the same questions and more time on other strategic initiatives.
No two municipalities or departments are the same, and neither are OpenCounter’s solutions. Our Permit Guides are designed to fit your unique regulatory framework, ensuring a perfect match for your community’s needs.
Built by former government professionals, OpenCounter balances power and simplicity. It’s a tool that’s as effective for staff as it is approachable for residents, making it easier for everyone to succeed.
With centralized information and a focus on collaboration before applications are even submitted, OpenCounter helps municipalities and departments create a more transparent, productive, and positive experience for their communities.
