Accela is acquiring OpenCounter, a company renowned for its innovative approach to streamlining the permitting and licensing application process.
At Accela, we are constantly striving to improve the way governments serve their communities. Today, we are thrilled to announce a significant step in this mission: Accela is acquiring OpenCounter, a company renowned for its innovative approach to streamlining the permitting and licensing application process.
OpenCounter’s online portals are designed to provide residents, businesses and event organizers with an intuitive, step-by-step guide when obtaining licenses or permits from their city, county, or state. By integrating OpenCounter’s cutting-edge technology into our platform, we aim to simplify these processes, making them more efficient and user-friendly for everyone involved.
Why This Matters
For current customers, this acquisition means even greater capabilities and ease-of-use. OpenCounter’s solutions will enhance our existing offerings, allowing you to provide your constituents with a more intuitive, step-by-step process for obtaining necessary permits and licenses. This is a game-changer for reducing administrative burdens and improving satisfaction among residents and businesses.
What to Expect
In the near future, we will be rolling out these enhanced solutions to our customers. This integration will bring about numerous benefits, including:
- Simplified Licensing and Permitting: Accela and OpenCounter will provide an intuitive, step-by-step guide, ensuring residents and businesses obtain the correct licenses and permits with clear cost information, enhancing transparency and ease of use.
- Increased Efficiency and Accuracy: The user-friendly interface reduces errors and saves time, minimizing the need for rework and allowing agency staff to focus on more critical tasks.
- Enhanced Satisfaction and Productivity: By simplifying the process and reducing administrative burdens, OpenCounter boosts satisfaction while improving operational efficiency for municipalities.
Looking Ahead
We are excited about the opportunities this acquisition brings. Stay tuned for more updates as we integrate OpenCounter’s solutions into our platform. We believe this will significantly enhance the value we provide to you and your community.
Thank you for your continued trust in Accela. We look forward to delivering these powerful new capabilities soon.
For more information about this acquisition and what it means for you, please contact your account executive.
