Happy New Year!
As we step into this new year, we’re excited to introduce you to our new Authorized Support Contacts program, a key initiative to enhance your account’s security and operational efficiency with Accela.
This program empowers your agency to designate specific individuals as Authorized Support Contacts, giving them exclusive privileges to interact directly with Accela’s Technical Support team.
Key Benefits of Authorized Support Contacts:
- Enhanced Security and Control: Authorized Support Contacts serve as your agency’s primary representatives, ensuring that only designated personnel have the authority to open new cases, view all open cases for your organization, request system changes, and discuss sensitive data and information with our support team
- Streamlined Support Experience: As Authorized Support Contacts, these individuals will have direct access to submitting and managing support cases through email, phone, and online platforms, ensuring prompt and efficient resolution of your queries
- Primary Point of Contact: Your Authorized Support Contacts will be the go-to individuals for any proactive support initiatives from Accela, ensuring consistent and effective communication
- Easy Management of Authorized Contacts: These contacts will also be able to manage and update the list of authorized individuals within your agency, allowing flexibility and adaptability to your organization’s changing needs
We aim to have all agencies with designated Authorized Support Contacts in 2024. This initiative is part of our commitment to providing you with a secure, efficient, responsive support experience. If you have any questions or wish to enroll in this program, please do not hesitate to contact us via the support portal at Success.Accela.com.
Upcoming Webinar
Unlock the Future of Government Operations with Accela’s Live Demo!
Take advantage of this exclusive webinar, where you’ll witness a groundbreaking transformation in government operations. Accela invites you to join us as we demonstrate how our Civic Platform can seamlessly connect government departments and agencies in a live and interactive session.
Upcoming Training Dates
Whether you’re an administrator, developer, business analyst, inspector, partner, or anything in between, we have trainings available to help you do your job faster, better, and more confidently.
Sign up early for the following training events! Space is limited.
Ad Hoc Reports
January 25
This training provides participants the skills and knowledge to use the Ad Hoc tool to prepare, manage, and deploy low to medium-level reports.
Citizen Access Level 1 Certification Test-out
January 26
The Citizen Access Level 1 Certification Test-out option is available for Agency Administrators and Accela Implementation Partners who meet the Certified Professional or the Certified Partner Level 1 requirements.
Ad Hoc Reports Level 1 Certification Test-out
January 26
The Ad Hoc Reports Level 1 Certification Test-out option is available for Agency Administrators and Accela Implementation Partners who meet the Certified Professional or the Certified Partner Level 1 requirements.
To learn more, please visit the Accela Success Community, your one-stop shop for all communications, resources, support, and peer exchange.
