Welcome to a new season with Accela! We’re excited to invite you to our upcoming webinar on October 9th, where we’ll explore how Accela’s OpenCounter is transforming the permitting process for local governments. This powerful platform simplifies zoning, business licensing, and permitting, helping municipalities streamline services and improve transparency. By automating key workflows, OpenCounter reduces wait times and enhances the experience for both agencies and applicants.
This is a unique opportunity to see OpenCounter in action and discover how it can simplify your permitting and licensing processes. Whether you’re a city planner, government official, or business owner, this webinar offers valuable insights into how OpenCounter empowers communities.
Register today to learn how it fosters collaboration, speeds up services, and delivers greater accuracy for all.
Let’s take a moment to highlight our latest customer success story.
San Antonio is leading the way in transforming city services by implementing Accela, a digital platform that optimizes operations and enhances service delivery. By shifting processes such as permits and applications online, the city has reduced wait times, boosted efficiency, and strengthened collaboration between departments. Both residents and staff have embraced these improvements, with plans for further digital expansion on the horizon.
See how San Antonio is setting an example for other cities seeking to enhance civic services with technology.
The Impact of Data Silos on Government Efficiency
We understand how critical data is for governments to make informed decisions, optimize workflows, and improve service delivery—but data silos can create significant barriers. When key information is isolated across departments, it disrupts efficiency and collaboration. By adopting integrated technology solutions, governments can break down these silos, enabling better data sharing, enhanced decision-making, and faster, more transparent services that benefit entire communities.
Keep reading to learn how unlocking the potential of government data is key to improving overall efficiency.
Government Agency Staff Shortages: Challenges, Impacts, and Solutions
Staff shortages are a growing challenge for government agencies, affecting their ability to provide essential services in a timely manner. These shortages lead to longer processing times, increased workloads, and stress on current employees. To combat this, agencies are turning to technology that automates routine tasks and streamlines workflows, allowing them to maintain service levels despite reduced staff. Read on to see how governments can reduce delays, boost efficiency, and continue delivering timely services to their communities by adopting these solutions.
One more reminder! We’re happy to announce that AVA (Accela Virtual Assistant) is now available to all Accela users with Accela Support access! AVA is here to make your experience smoother, offering quick answers and support for various tasks, from troubleshooting to general inquiries. To get started, log in to the Accela Success Community and connect with AVA—available 24/7 to assist you!
Upcoming Training Dates
Whether you’re an administrator, developer, business analyst, inspector, partner, or anything in between, we have courses available to help you do your job faster, better, and more confidently.
Sign up early for the following training events! Space is limited.
Civic Platform Records and Mobile Administration
October 8-10
This course prepares you to build and maintain all facets of record type configuration within the Civic Platform.
Register here
Civic Platform Records and Mobile Level 1 Certification Test-out
October 11
The Civic Platform Records and Mobile Level 1 Certification Test-out option is available for Agency Administrators and Accela Implementation Partners who meet the Certified Professional or the Certified Partner Level 1 requirements.
Register here
Civic Platform User Experience Administration
October 15-16
This course prepares you to configure and maintain the user experience for the Civic Platform.
Register here
EMSE Scripting Level 3
October 15-16
In this final scripting class, learn to troubleshoot common scripting issues and develop non-event script scenarios.
Register here
GIS Administration
October 17
This course is designed to prepare you to configure and maintain Accela JavaScript GIS maps in the Civic Platform and Citizen Access.
Register here
Civic Platform User Experience Level 1 Certification Test-out
October 18
The Civic Platform User Experience Level 1 Certification Test-out option is available for Agency Administrators and Accela Implementation Partners who meet the Certified Professional or the Certified Partner Level 1 requirements.
Register here
Accela GIS Level 1 Certification Test-out
October 18
The Accela GIS Level 1 Certification Test-out option is available for Agency Administrators and Accela Implementation Partners who meet the Certified Professional or the Certified Partner Level 1 requirements.
Register here
Citizen Access Administration
October 22-23
Learn how to configure and maintain Citizen Access for your agency.
Register here
Ad Hoc Reports
October 24
This training provides participants with the skills and knowledge to use the Ad Hoc tool to prepare, manage and deploy low to medium level reports.
Register here
Citizen Access Level 1 Certification Test-out
October 25
The Citizen Access Level 1 Certification Test-out option is available for Agency Administrators and Accela Implementation Partners who meet the Certified Professional or the Certified Partner Level 1 requirements.
Register here
Ad Hoc Reports Level 1 Certification Test-out
October 25
The Ad Hoc Reports Level 1 Certification Test-out option is available for Agency Administrators and Accela Implementation Partners who meet the Certified Professional or the Certified Partner Level 1 requirements.
Register here
