Nestled in the bustling hub of Las Vegas, Clark County has become a shining example of innovation and efficiency in local government. At the heart of this transformation is Shurnice Coleman, IT Manager for Application Services, who spearheaded the adoption of Accela—a comprehensive software platform revolutionizing service delivery across the county’s vast operations.
A Leap into the Digital Age
Before switching to Accela, Clark County relied on a 25-year-old legacy system. As the population grew and development surged, it became clear that this outdated infrastructure needed to meet the demands of a dynamic, fast-paced region.
The transition to Accela marked more than a technological upgrade; it represented a paradigm shift in how the county interacted with its citizens. Beginning with building inspections and permitting—critical to keeping up with Las Vegas’s constant development—the platform quickly expanded its reach to include key departments: Fire Prevention, Public Works, and Code Enforcement.
Embracing Digital Transformation
The most visible impact of adopting Accela has been the shift from paper-based, in-person processes to a streamlined online service model. This transformation proved especially critical during the COVID-19 pandemic when in-person services became impossible. Accela enabled the county to transition seamlessly to 100% online operations, processing over 5,000 applications and issuing 6,000 permits monthly.
In 2022, the county upgraded to Accela’s cloud-based SaaS platform, further enhancing its capabilities. Although initial challenges arose, such as adapting to new processes, the benefits quickly outweighed the hurdles. With enhanced data access, improved reporting, and a more robust support system, the platform has equipped Clark County with the tools to operate efficiently.
Data-Driven Decision-Making
One of Accela’s most transformative aspects is its ability to unlock the power of data. By integrating with existing ERP systems, the platform enables the county to combine live and legacy data for comprehensive, real-time reporting. This capability is crucial for informed decision-making and long-term strategic planning.
Enhanced reporting has improved internal efficiency and allowed the county to anticipate better and respond to citizen needs. This data-driven approach ensures that Clark County remains a step ahead in providing effective public services.
Collaboration as a Cornerstone
Clark County’s success with Accela is also a testament to the power of collaboration. Shurnice Coleman highlights the importance of teamwork, both within the county’s departments and with Accela’s support team.
Regular communication and a strong partnership with Accela have allowed the county to customize workflows and continuously optimize system performance. This cooperative approach has ensured that the technology evolves alongside the county’s growing needs.
Building for the Future
Looking ahead, Clark County plans to expand Accela’s reach to additional departments and enhance its online business licensing services. The goal is to create a seamless experience for both local residents and international customers, fostering economic growth and increasing customer satisfaction.
A Model for Modern Governance
Clark County’s journey with Accela is a powerful example of how digital transformation can reshape local government. The county has set a benchmark for efficient and responsive public service by prioritizing innovation, collaboration, and continuous improvement.
As Clark County continues to grow, its partnership with Accela remains central to its strategy. This ensures that its government is prepared for today’s challenges and ready to embrace tomorrow’s opportunities.
