Complex permitting and licensing processes can create headaches for both residents and businesses. OpenCounter, now part of Accela, is here to change that by offering a seamless, step-by-step guided front door to help your community easily navigate these challenges.
Join us for an exclusive webinar on October 9th at 10 am PT/1 pm ET! You’ll see first-hand how OpenCounter can transform your permitting, licensing, and zoning processes. Designed to simplify interactions for your residents and businesses, OpenCounter is the solution you need to make government services more accessible and transparent.
Customer Spotlight
We are thrilled to share another impressive customer success story: Hartford, Connecticut, has significantly modernized its government services by leveraging Accela’s advanced platform. The city has overhauled its permitting, licensing, and inspection processes, making them more efficient and accessible for both residents and businesses. This upgrade has resulted in faster response times and a more seamless user experience, greatly boosting overall satisfaction.
Utilizing Accela’s cloud-based solution, Hartford has achieved greater transparency and operational efficiency, ensuring it effectively meets the needs of its community. Keep reading to discover how Hartford overcame challenges and delays to achieve increased efficiency, reduced backlogs, enhanced collaboration, improved service delivery and strengthened strategic initiatives and transparency.
Resources & Announcements
AVA (Accela Virtual Agent)
Reminder: AVA (Accela Virtual Agent) now sources the Accela Mobile Administrator and User Guides! If you are an Authorized Support Contact, you can take advantage of AVA’s power today in the Success Community. Start using AVA to speed the delivery of Accela knowledge today!
Upcoming Training Dates
Whether you’re an administrator, developer, business analyst, inspector, partner, or anything in between, we have courses available to help you do your job faster, better, and more confidently. Sign up early for the following training events! Space is limited.
GIS Administration
September 19
This course is designed to prepare you to configure and maintain Accela JavaScript GIS maps in the Civic Platform and Citizen Access.
Register here
Citizen Access Administration
September 24-25
Learn how to configure and maintain Citizen Access for your agency.
Register here
Ad Hoc Reports
September 26
This training provides participants with the skills and knowledge to use the Ad Hoc tool to prepare, manage and deploy low to medium level reports.
Register here
We’re adding new certifications and dates regularly, so visit our registration system to find a certification course near you or contact your Accela partner representative.
