Premium Citizen Experience

Accela and our partner, OpenCities, share a common vision for the citizen experience.

• Better search and discovery of information
• Personalized content from any device
• Transact, interact and do more online

Digital transformation isn’t just about a redesign of the current website; it’s thinking strategically about what your online presence should be. Accela and OpenCities’ combined expertise and technology to help you realize your vision for a new “digital front door” to all your online services.

Department Portal

• Department Portal has everything a department needs to digitally transform services including a best practice design template with no code and at an affordable price
• Core functionality for department homepage and services
• Form builder with drag and drop, smart logic, with no custom code required

Full Jurisdictional Website

• A website is the digital front door to all agency services. Pre-built content templates get the job done, at an affordable price
• Purpose-built for managing all citizen and government touch points
• Easily digitizes PDFs to online service pages
• Includes ability to prioritize the most popular request and task on the homepage
• Offers more content templates than a department portal (i.e. News, Events, My Neighborhood)
• Form builder with drag and drop, smart logic, with no custom code required

• Modernizes your agency website to transform the citizen experience journey
• Leverages rich usage data and machine learning to continuously evolve the experience
• Enables online user to quickly find the services they need and easy-to-understand, actionable content
• Publishing online content and forms can be done without any coding skills
• Data connection takes user data and pre-populates the Civic Application, saving your residents valuable time
• Full mobile-responsive, accessibility-compliant, and forward-compatible