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I received an exciting email last week from David Riggs, NEHA President, reappointing me as NEHA’s Technology and Informatics Technical Advisor. NEHA (National Environmental Health Association), and its 5,000 work to advance the environmental health and protection professional for the purpose of providing a healthful environment for all. Accela and NEHA are partnered in the Building Capacity initiative, a collaborative effort to elevate the environmental health profession through technology. I have held the position of Technical Advisor for several years and welcome the opportunity to serve again. In this capacity, I am responsible for providing subject-matter expertise and counsel on informatics to include software, GIS, and management applications to NEHA’s board of directors, staff, affiliates and members. As one of 26 Technical Advisors covering areas relevant to environmental health, I am called on to assist NEHA in identifying and sharing trends and needs of importance, as well as participate in a...
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How did you end up at Accela? My entire career has been in services. I initially thought I wanted to be a researcher. I was in a PhD program at UCSF in Health Psychology, and I made money on the side by helping nurses get the stats for their studies interpreted. I decided I really wanted to be more applied instead of a researcher. So, I got a job with a healthcare software company as a trainer and project manager, and ended up as SVP of Operations by the time I left. I was doing account management for a healthcare consulting company that was acquired by IBM. While I was at IBM, one of Accela’s board members contacted me and asked if I would think about coming over and helping them run a profitable services organization. After about a year of interviewing, we came to an agreement, and I’ve been here...
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It’s hard to believe it’s been just over 10 years since Hurricane Katrina hit, displacing more than a million people throughout the Gulf Coast region. Roughly 80 percent of the City of New Orleans was flooded, with 70 percent of all occupied housing units damaged during the hurricane and flooding that followed. Parts of the City remained underwater for eight days until repairs to the levee system made it possible for water to start being pumped out. I was living in Atlanta at the time and heard about the unprecedented devastation on the news. Little did I know that years later I would move across the country and join a company that was instrumental in the City of New Orleans’ efforts to get back on its feet and rebuild. Coincidentally, about a year before Hurricane Katrina, the City’s Department of Safety and Permits implemented Accela Land Management to automate its building...
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How long have you been with Accela? I’ve been with the company for about five years now. I started in Professional Services as a technical consultant, handling all of the technical things during an implementation such as data conversion, port development, scripting development, interfaces and configurations. I spent the first two and a half years on the enterprise license deployment of the New York City project. I literally got rid of my apartment in Salt Lake City, Utah, and was traveling basically 100% of the time. I actually met my wife, who worked for Accenture, on that project the last year I was there. The Customer Success organization was created near the very end of the NYC project. I was ready for my next challenge, so I applied for the position. The Customer Success team was created to help our customers get the most out of their technology investment. Instead of...
Tagged in: Customer Success
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