Success Stories

Innovating on a Budget: How Technology Helps Small Governments Solve Big Problems Featured Content

Government Technology Case Study:

Innovating on a Budget: How Technology Helps Small Governments Solve Big Problems

Creative application of innovative technology has helped Somerton, Arizona, and Archuleta County, Colorado, be responsive and efficient despite resource challenges and legal requirements. Read now ›

Alabama seal Alabama ABC Board Takes Control of Licensing Processes with Single-System Approach
State centralizes disparate systems to deliver improved efficiency and ROI

Albuquerque seal Albuquerque, New Mexico, Air Quality Division Increases Productivity and Revenue
Agency issues 100% of permits within regulated timeframe and collects $60,000 in back fees

Anaheim Improves Response Times with Citizen Relationship Management and 311
City becomes more responsive and accountable to resident needs making customer service a top priority

   Baltimore seal
Baltimore, Maryland, Streamlines Right of Way Projects with Map-Based Coordination
City projects $900,000 in annual savings with Accela Right of Way Management

Baltimore County

Baltimore County, Maryland, Centralizes Information and Offers Citizens Access to Services Online
County streamlines code enforcement and provides transparency
County leverages platform approach to governing

Bernalillo seal

Bernalillo County, New Mexico, Upgrades from Kiva to Accela Civic Platform
County reduces time to Certificate of Occupancy with concurrent electronic plan review across departments

Charlotte County Seal

Charlotte County, Florida, Streamlines Building Permitting and Code Enforcement, Embraces Open Data
County rebuilds community after wreckage of Hurricane Charley
County charts a course to government transparency with CivicData

City of Cleveland seal

Cleveland, Ohio, Transforming its Community with Enterprise Land Management Solution
City places itself at technology forefront with integrated enterprise system and expanded mobile office suite

Denver seal

Denver, Colorado, Addresses Tenfold Increase in Marijuana Licensing Applications and Public Records Requests
City and County 
implements new licensing process and boosts efficiencies with accessible data

El Paso seal El Paso, Texas, Speeds Service by Automating Processes and Connecting with Citizens Online
City updates paper-laden processes and legacy technology with a powerful, enterprise solution

El Paso County seal El Paso County Public Health Increases Efficiency with Better Data Management
ounty performs 33% more inspections and tightens control over agency finances

Hernando County Seal

Hernando County, Florida, Builds a Broadcast Presence
Solution keeps citizens near and far engaged in local government

Hesperia Seal

Hesperia Unified School District Simplifies the Board Management Process
Solution aims to relieve school district of paper-based headaches

Lenexa seal

Lenexa, Kansas, Doubles Business Licensing Volume and Eliminates Overtime and Seasonal Staffing
City processes licenses more efficiently to support economic growth in the community

Lexington-Fayette seal Lexington-Fayette Urban County Government (LFUCG), Kentucky, Augments Water Quality Management with Accela Civic Platform
Asset Management solutions improve communications, fulfill environmental reporting requirements

Lincoln Seal

Lincoln, Nebraska, Increases Efficiencies and Strengthens Relationship with Contractor Community
Accela expedites Lincoln’s planning, permitting and business licensing while maintaining current staffing levels

McAllen Texas logo

McAllen, Texas, Streamlines Building Permitting and Offers Online Citizen Access
across State

Accela helps reduce building permit issuance time and streamline review, approval and inspection process for contractors

Michigan Lara logo

Michigan’s Department of Licensing and Regulatory Affairs Reduces Permit Processing Time to a Matter of Minutes
State’s future plans include integrating construction, code enforcement and licensing in the cloud

Nogales seal

Nogales, Arizona, Creates “One Stop Shop” for Planning and Permitting in the Cloud
Border community leverages Accela Land Management to streamline process and reduce infrastructure

Omaha seal

Omaha, Nebraska, Realizes Cost Savings, Enhances Transparency and Citizen Engagement with Accela Solutions
Accela expedites Omaha’s permitting and inspection process and manages staffing

Palo Alto seal

Palo Alto, California, Moves Permitting and Inspection Online and Takes Advantage of Open Platform to Build and Deploy Civic Apps
Cloud solutions keep infrastructure and staffing costs low while reducing wait time in agency offices

Development Services taps CityGovApp to create permit performance app for real-time dashboard

NKAPC logo Planning and Development Services of Kenton County Reduces Paving Costs and Enables Proactive Coordination with Right of Way Management
Multiple entities work together to reduce redundant, costly street cuts

Queen Creek, Arizona, Struggles to Keep Up with Increasing Citizen Requests
City improves customer service with Accela Citizen Relationship Management

Reno, Nevada, Improves Efficiency while Complying with Stringent Open Meeting
Law Requirements

Staff increases transparency while simplifying the preparation of staff reports, agendas and supporting materials

Sacramento City seal

Sacramento, California, Makes It Easier for Builders and Developers to Work with the City
California’s capital capitalizes on the benefits of web-based permitting

San Diego County seal

San Diego County, California, Migrates to Accela Civic Platform to Improve Efficiency and Overall Customer Experience
County aims for best-in-class IT status, serving six departments with a seamless, single-system approach

County Decreases Processing Time for Solar Permitting by 75 Percent

San Luis Obispo seal

San Luis Obispo County Environmental Health Trades IT Burden for Peace of Mind with Cloud Services
Department increases productivity and no longer competes against agency-wide priorities

St Louis County seal

St. Louis County, Missouri, Agencies Launch Regional Permitting Model to Encourage Economic Development
County agencies join forces to increase efficiencies and simplify the permitting process for the development community

Teaneck Seal

Teaneck, New Jersey, Saves Time and Money with Streamlined Meeting Management
Accela makes it easy to organize, distribute and store Council content

Washington Gas seal Washington Gas Company Avoids Hundreds of Thousands of Dollars in Paving Restoration Costs
Utility realizes $250,000 in cost avoidance in first four months of using solution

Winnipeg, Canada, Uses Accela to Transform the Right of Way Management Process
Accela helps Winnipeg save money and gain control of growing infrastructure project requests