One Platform
In the past two decades, digital technologies have accelerated and evolved to become more powerful and cost-effective. Government agencies are modernizing technical infrastructure, re-imagining service delivery, and strengthening resident and business connections.
But adding new technology isn’t enough. The key to aligning business and IT while optimizing resources is through an enterprise approach. A unified govtech stack built on a modern cloud platform helps agencies:
An enterprise approach aligns agency priorities, projects, and strategies to dramatically improve resident services and satisfaction. A single, purpose-built platform with a suite of ready-made cloud solutions empowers forward-looking governments to deliver elevated experiences at every touchpoint.
An enterprise-wide view aligns business and technology initiatives to eliminate redundancy and share data and workflows across various solutions. Learn more below about how an efficient and economical enterprise approach benefits you and your community.
Responsive, multichannel delivery enables constituents to choose how to connect, including self-service options. Providing consistent experiences builds trust, engagement, and user satisfaction.
Providing data access and visibility for all stakeholders supports better insights, decisions, and improves collaboration. Easy-to-use dashboards enable agencies to quickly identify issues as well as opportunities for continual improvement.
IT staff still supporting on-prem or hybrid technology systems? Free your team for more productivity and higher-value work with the cloud and low-code tools. Pre-built Civic Applications APIs, and extensibility support the broader and complex requirements of large agencies.
Cybersecurity has become a top priority for governments as agencies increasingly become the targets of hacking, ransomware, and other attacks. Accela on Microsoft Azure offers integrated security controls and protections to mitigate threats and preserve data integrity.
A cloud platform enables you to connect existing applications through APIs, and add new departments and functionality as needed. The enterprise approach avoids a tangle of disconnected apps and provides a solid foundation that grows and evolves with your needs.
Residents and businesses alike increasingly expect seamless information and real-time responses through a single point of contact. Today, constituents expect fast, transparent, omnichannel, government services.
Financial market swings, geopolitical events, and natural disasters can shift agency priorities overnight. An enterprise approach supports the rapid addition and implementation of new solutions and the ability to scale capacity on demand—while enabling agencies to reduce the number of applications required to support current and future service delivery.
Accela has delivered digital solutions on a secure platform for more than 20 years. We provide a scalable and economical enterprise platform that enables agencies to deploy fewer, more powerful resources, while reducing the time and complexity of dealing with multiple vendors and point solutions. We work with governments at every stage of digital transformation, from removing antiquated, paper-based licensing and permitting processes to integrating with existing systems. Our customers have chosen us as the platform of choice for their modern path forward.
