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Highlights from Accelarate 2020: Best Practices, Partnership, Leadership in Times of Transformation, and the Future of Connected Government
...conference and delivered all content in a robust, highly engaging,100% virtual environment. This year’s theme of “Meeting Our Moment” highlighted how state and local governments today are coming together and...
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Customer Care: Revolutionizing the Way We Provide Customer Support
...true testament of our commitment to our customers. We’ve been focusing on how to be the best possible partner to our customers and to that end, we created the Customer...
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What Legalized Hemp Means for Local Government
...must confront some of the difficult challenges that come with regulating a new industry. Business need to be licensed, facilities and products need to be inspected, and enforcement operations must...
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Evanston 311: City Celebrates Five-Year Anniversary of Its Successful 311 Call Center
...about an issue important to me kept the lines of communication open and positive – a much-needed reminder for this working mom,” she wrote. Since implementation, the City has received...
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Fireside Chat with Accela’s Gary Kovacs: 2020 Learnings for a Better 2021
...and resourcefully to move critical public services online. This helped communities throughout the Bay Area and all around the country to safely reopen businesses, bridge revenue gaps, enable remote work,...
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More Oregon Agencies Move toward e-Government with Accela Automation
...issues. Corvallis, a growing Willamette Valley community of nearly 55,000, will deploy Accela Automation in its departments of Community Development, Fire, and Public Works to enableseamless sharing of information between...
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Short-Term Rentals: Modern Tech Solutions for Hassle-Free Regulation
...offices to complete complex paperwork and submit copies of forms such as certificates of occupancy. Wouldn’t the easy-access one get more compliance? Of course the answer is, ‘yes.'” Read the...
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Let’s Talk: Reimagining the Role of Women in Public-Sector IT
...responding to the pandemic. Their proactive steps in implementing social distancing restrictions early, securing personal protective equipment, and unifying their countries through transparent and compassionate communication have changed the conversation...
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