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Case Studies

Our departments understand that the Civic Platform is a kind of generic platform that can be customized and used with many different business processes. It’s a platform they can change and continually use to improve their own business process.”

David Lindsay,
Group IT Manager,
Land Use and Environment Group

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Connecting Government to Citizens

Democracy thrives when governments work directly with citizens

The Civic Platform connects public sector, citizens, partners and developers to engage, interact and transact.

At Accela, we believe that engagement makes all the difference. We build bridges between citizens and government, making engagement easy—even delightful. We are ushering in a new era where democracy thrives when government works directly with the people, coming to citizens on their own terms through mobile devices, social media and open data.

We provide solutions for government agencies to automate and streamline civic processes around asset management, citizen relationship managementenvironmental health, finance and administration, land management, licensing and case management, and right of way management.

From making it easier to open and run a business, to completing permits and inspections, to making city council meeting agendas, minutes and decisions available online, our time-tested, secure Civic Platform provides the foundation for creating the two-way flow of data that makes engagement possible and helps to build the bridge between agencies and citizens.


Government Agencies

With the Civic Platform, agencies have more capabilities, flexibility and scalability to enable innovation over time without the need to invest in new technology. With the Civic Platform, agencies can:

Streamline and accelerate services through efficient workflow, online access and mobile solutions, with automatic update capabilities

Improve access to information while building transparency and trust with CivicData, our free open data portal

Benefit from open architecture, providing your agency with opportunities for growth and the ability to expand to new solutions

Speed innovation and implementation with an ecosystem of developers and partners

Improve efficiencies with field workers through the use of mobile solutions

Engage citizens through our Citizen Access portal, social media integration and citizen engagement apps

Use Best Practice Templates for rapid platform deployment, reducing integration time from months to weeks

Consolidate legacy systems and reduce overhead IT costs

Collaborate and engage with customers, peers and Accela staff by participating in the Accela Success Community

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Citizens can engage and have easy access to their government when and how they want it. Citizens get:

Anytime access and instant response with citizen access and mobile apps

Streamlined engagement with government through two-way conversations via social media integration and citizen engagement apps, as well as have the ability to track statuses and participate in the government decision-making process

Transparency, trust and a voice in the community with open data and Citizen Relationship Management, a configurable mobile app and web-based software, enabling two-way communication and real-time updates to requests. Citizen Relationship Management provides citizens access to government information and services, fostering more connected and engaged communities.

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Developers can build and deliver innovative solutions and apps that extend the value of the Civic Platform—creating efficiencies for agency staff while increasing citizen engagement with government. Developers can:

Leverage Application Programming Interfaces (APIs), Software Development Kits (SDKs) and open data to speed deployment

Easily create applications and solutions, available in the Civic Store, for Accela customers that are deployable across jurisdictions

Grow and build a profitable, predictable business with a proven partner

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Partners can build and deliver innovative solutions and civic engagement apps that extend Accela solutions—creating efficiencies for agency staff while increasing citizen engagement with government. Partners can:

Speed project delivery and improve profitability through built-in Application Programming Interfaces (APIs), Software Development Kits (SDKs) and scripting

Leverage and/or create best practice configurations to grow and build a profitable, predictable business with a proven partner