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The documentation, review, and inspection cycle can strain agency resources and often results in long turnaround times and poor customer service.

Accela's Alcoholic Beverage Control software manages the numerous steps in the licensing process by:

  • Helping agencies reduce turnaround time and provide better customer service
  • Protecting public safety with important checks and safeguards
  • Utilizing automated workflows, intelligent routing, and concurrent review
  • Eliminating manual steps, making agencies more efficient, and improving the liquor licensing process
Woman standing at cash of a liquor store
Laptop showcasing Accela software

Watch Accela Work

Find out how Accela Alcoholic Beverage Control can help you simplify the licensing, inspection and renewal process.

Benefits

Cut application processing times

Automate many of the routine and manual processes involved in licensing review

Save staff members’ time and reducing turnaround times for new and renewal applications

Improve communication

Communicate more freely with applicants, licensees, and other departments involved in application review

Agency staff can collaborate on cases, improving cross-departmental communication and achieving faster issue resolution

Strengthen compliance and enforcement

Save time in the field with mobile-based inspection tools

Enable inspectors to complete more inspections, ensuring greater oversight and enforcement of liquor businesses

Eliminate duplicate work

Mobile applications and an online portal for application intake and document submission

Prevent errors and delays associated with paper-based application processes

Increased customer satisfaction

Convenience of online applications, documentation, and payment

Mobile-friendly online tools and status notifications keep applicants informed of their application status throughout the process

Features

Application Routing Workflow

Configurable workflows that match agency processes, criteria to route the application, schedule required inspections, and move the application through the process

Citizen access portal

Licensees can conveniently initiate an online application, submit documentation, renew an existing license, and pay licensing fees online, saving staff and resident time

business woman writing on chalk board

Many license types can be custom configured to accommodate various state regulations, documentation, renewal, or review requirements

GIS integration

Esri ArcGIS integration aids enforcement activities, provides automated maps to give staff direct access to geospatial information, zoning and enforcement data associated with a property or license and allows for selection of radius buffers, license area limits and notifications

Powerful analytics

Accela Civic Insights can generate pre-built reports, ad hoc reports, or third-party analytics systems to gain new insight into ABC use cases and improve agency results

Mobile connected

Inspectors can create and manage cases from the field, capture and mark up pictures and video, fill out checklists, leave comments, manage code enforcement and inspections, and submit reports using their preferred iOS, Android or Windows mobile devices

“Accela has helped ABRA achieve a 100% success rate on issuing temporary licenses within the department's target timeframe.”

— Sean Gordy, Licensing Program Manager, Alcoholic Beverage Regulation Administration (Washington, D.C.)

“Everything in Accela made this project easier. We worked every application from within the Accela system, all our enforcement inspections were entered and scheduled, with the inspection results recorded back into Accela. Accela was our essential application resource to complete all this work – and it still is.”

— Sean Gordy, Licensing Program Manager, Alcoholic Beverage Regulation Administration (Washington, D.C.)

“Tennessee has cut licensing time from an average of nearly a month for even the simplest of license types to a matter of days.”

— Christopher Dowell, IT Director, Tennessee Alcoholic Beverage Commission

“Thanks to efficiency gains from moving to Accela, the State of Tennessee was able to close five regional offices, saving significant cost in buildings, infrastructure, and personnel.”

— Christopher Dowell, IT Director, Tennessee Alcoholic Beverage Commission

“ We eliminated all walk-in traffic, check processing, and mountains of paperwork. We’ve improved our agency’s performance by standardizing workflows, utilizing production metrics, and providing more accurate details to customers.”

— Christopher Dowell, IT Director, Tennessee Alcoholic Beverage Commission

Tennessee

Tennessee Realizes Cost Savings, Boosts Service Levels with Accela Alcoholic Beverage Control

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Michigan,

Michigan

Michigan’s Department of Licensing and Regulatory Affairs Reduces Permit Processing Time to a Matter of Minutes

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View our on-demand webinars featuring industry experts and Accela partners, products and customers.

Featured Resources

Find out how Accela Alcoholic Beverage Control can help you provide regulatory oversight.

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