Citizen Relationship Management

Community engagement, simplified

Accela Citizen Relationship Management is a digital communications system for residents and local governments to facilitate service requests and provides access to city services, fostering more connected and engaged communities. Residents can interact through the smartphone app, and agencies can use our software to resolve requests and
transform operations.

Accela Citizen Relationship Management includes:

• Branded mobile app and website where residents can submit requests, receive updates and access city information
• Unified agency portal to track and resolve issues with workflows to get requests to the right departments, quickly
• Robust Knowledge Base that includes a wiki-based library of answers to residents’ most common questions as a way
  to reduce staff inquiries
• Reports with actionable insights for staff to use data to define priorities and make decisions that improve
  resident service

PROMOTE CITIZEN ENGAGEMENT

Engage with residents in a two-way conversation using your official mobile app and website, allowing them to interact when and where it is convenient to them.

INCREASE STAFF EFFICIENCY

Reduce operating costs and make your staff more efficient with better communication. Communicate directly with other staff users and collaborate across departments in one central location.

REDUCE CALLS AND OFFICE VISITS

Provide citizens with a wiki-based library of answers to common questions to enable them to self-serve.

RESOLVE REQUESTS QUICKLY

Streamline request assignments through improved workflows and by hosting all requests in one place. Resolve citizen requests quickly with automated routing and notifications to the correct people.